🎄 Important Information To Note Over Christmas 🎅🏻

✨🎄 Dear Dogs in Town Family,

The most magical time of the year is almost here 🐶💫 and we’d love to share with you our special holiday hours and seasonal prices for Christmas and New Year. This is our busiest season, so we recommend booking early to secure your spot.

🐾 Holiday Price List

Valid from 10th December 2025 until 10th January 2026

  • Small (under 10kg): $152
  • Medium (10–20kg): $159
  • Large (20–35kg): $191
  • XL (over 35kg): $209

❗ Please note:

  • All deposits for stays during peak season (Christmas & New Year) are non-refundable.
  • This is our busiest time of year; please book early to secure spots for daycare, grooming, and boarding.

🎄 Holiday Hours 2025/2026

📅 Wednesday, 24th December (Christmas Eve)

  • All locations (Alexandria, Marrickville, Paddington, Zetland & Edgecliff): 8am – 4pm

📅 Thursday, 25th December (Christmas Day)

  • All locations: Closed ❌

📅 Friday, 26th December (Boxing Day)

  • Alexandria: 10am – 2pm (check-in/out only – no daycare or grooming)
  • Marrickville, Paddington, Zetland & Edgecliff: Closed ❌

📅 Saturday, 27th – Tuesday, 30th December

  • All locations: Regular hours 🐶

📅 Wednesday, 31st December (New Year’s Eve)

  • Alexandria, Zetland, Marrickville, Paddington: 8am – 2pm (limited services – book early)
  • Edgecliff: Closed ❌

📅 Thursday, 1st January (New Year’s Day)

  • All locations: Closed ❌

📅 Friday, 2nd – Sunday, 4th January

  • Alexandria, Marrickville, Paddington: Open (regular hours)
  • Zetland & Edgecliff: Closed ❌

📅 Monday, 5th January

  • All locations return to regular hours 🐾

📍 Locations:

  • Alexandria (AL)
  • Marrickville (MV)
  • Paddington (PD)
  • Zetland (ZE)
  • Edgecliff (ED)

❗ Additional Notes

  • Grooming is unavailable on 25th Dec & 1st Jan.
  • Limited grooming during the holiday period, please book early.
  • “Check-in/out only” = no daycare or grooming.
  • For emergencies during the holiday period, please contact: 02 8054 6137 or email us to woof@dogsintown.com.au

12 Reasons Why Dogs in Town is the Best Choice for Your Doggy:

1. Home Pawstaycation: Treat your doggy to the comfort of a home away from home. Our staff members offer boarding at their houses, carefully organized by George, our dedicated boarding team leader, who considers your doggy's personality, size, and care requirements for an optimal experience.

2. Inclusive Day Care: All our programs include day care, ensuring your furry friend spends the day in engaging activities. At night, they come back to our caring environment for a cozy stay.

3. Medication Management: Your instructions are our priority. We happily administer any necessary medicine or treatment to ensure your doggy's well-being and continuity of care.

4. Professional Expertise: Our team boasts a high level of knowledge about dogs, backed by certificates in day care attendance. Rest assured, your doggy is in capable hands.

5. Family-Centric Approach: As a family business, every doggy is treated as a priority, receiving the same love and care as if they were our own.

6. Regular Updates: Stay connected with your doggy through daily updates on Instagram, social media channels, and SMS. We can also provide photos upon request.

7. Convenient Locations: Our home locations are within a 10-minute radius of the facility, ensuring quick and easy access for both drop-off and pick-up.

8. Hommie Accommodation: Awarded a 5-star rating, we provide the best in luxury and relaxation for your doggies, ensuring they have a comfortable and enjoyable stay at our home.

9. Kennel-Free Environment: Say goodbye to kennels and cages. Your doggy will sleep comfortably on their beds, our sofas, or our beds, based on your permission and the training given to your dog.

10. Assessment Assurance: All dogs undergo a thorough assessment to guarantee they are friendly and well-socialized, creating a safe and harmonious environment for everyone.

11. Flexible Stay Options: Whether it's a short day visit or an extended 3-month stay, we offer pawstaycation plans to cater to your specific needs.

12. Convenient Pick-Up and Drop-Off: Take advantage of our pick-up and drop-off services, adding an extra layer of convenience to your doggy care experience.

Curious to learn more? Feel free to give us a call 02 80546137, and we'll be delighted to provide additional information about the exceptional care we offer your cherished furry companions.

Cancellation Policy

We appreciate your trust in our services. Please take note of our boarding policy regarding cancellations and refunds:

Read our cancellation policy

1. Illness within 24 hours before the boarding appointment: We can issue a credit for the booking. Unfortunately, refunds cannot be processed. Credit notes can be used for any service or retail products.

2. Cancellation 3 days before the boarding: Only 50% of the booking fee will be refunded, in accordance with our policy.

3. Cancellation within 48 hours: No refund is applicable.

4. In the event of your dog passing away: A full refund will be provided.

5. High season periods (such as public holidays, weekends starting 5 days before public holidays, December, January, and 2 weeks of Easter): Refunds will not be provided during these periods if you cancel 10 days before the mentioned dates or during the period.

6. Early collection of your pup before the stipulated date: 50% of the remaining days will be charged.

7. Exceptional cases: If your vet states that your dog can never be close to other dogs or in the case of a high-level accident, we will refund 50% of the deposit, provided it is in accordance with the dates, and a vet certificate must be attached directing to Dogs in Town.

You may cancel your appointment or reschedule an appointment without penalty up to 7 days prior to the confirmed service.

Where in its absolute discretion the Dogs Group cancels a confirmed service you will be issued with a credit for future services or offered an alternative time to have the booked service performed.

Your understanding and cooperation regarding these policies are highly valued. Should you have any questions or require further clarification, do not hesitate to contact us.