Collapsible content

How do we register for a booking portal account?

Save time on future bookings by registering for an account! Just follow these simple steps:

1.⁠ ⁠From your confirmation email, click on Change/Cancel Appointment.
2.⁠ ⁠On the confirmation page, select Register an account and choose your password.
3.⁠ ⁠Log in through the booking portal for future appointments, where you can view past and upcoming appointments and have your intake forms pre-filled. Convenience at its best!

How Do We Pay?

All payments must be done online at Grooming services require a $30 deposit

What Is The Purpose Of Dogs In Town ?

Dogs in Town is all about dogs one stop shop offering all the services for you pouches. It is to exercise and socialise your dog. We also want to have a real “dog life” experience, in which he or she can express themselves in every way..

What If My Doggy Doesn't Suit The Program?

You will receive an email/text message around midday to advise whether your dog has passed the assessment. If your dog/s passes their assessment your dog will continue their visit in our Facility and is officially a Dogs in Town Citizen . If they don’t pass their assessment, we will advise you by email and return your dog at the end of the day. If the dog is deemed too dangerous for us to hold until the end of the day, we will contact you and reserve the right to return them home applying extra transport charges

What If I Have To Leave Home Earlier?

No worries! We can organise a quick meet and greet where you can give us a spare set of keys the day before. Or if you prefer you can advise us of a secret spot and we can open your gate to take your dog with the keys returned there at the time of drop off.

What If You Don't Want To Use The Pick Up And Drop Off Service?

No worries! We will be waiting for you at our facility and you are welcome to drop your dog off to us.

What If I Am Not Home When You Arrive With My Dog?

We will notify you 15 minutes before we arrive at your house. If you are not there, we can only wait for a maximum of 8 minutes – after this time you will be required to pick up your dog from our facility and it will incur an extra charge of $15 + Extra time

What If I Have 2 Doggies And They Both Want To Go To Dogs In Town ?

Fantastic! You will receive a 15% discount for the second dog.

How Many Staff Do You Have?

We always have a minimum 2 people per 20 dogs at our facility and 4 people in our outdoor activities area. All of our staff are qualified and support each other in our programs offered throughout the day. We also have shop assistants and managers.

Does Dogs In Town Accept All Breeds Of Dog?

We love all dogs and we offer different DogXperiences for all the dogs. For energetic and large dogs we recommend our outdoors activities – check this out /and for small and medium dogs

If I Am Paying For A Play Care And My Dog Isn’t Included In Group Play. Will She/He Be Alone All Day?

The term “daycare” means that we are providing care for your dog for the day. Playtime is included in that cost, but whether that playtime is social (with other dogs) or one on one, with a staff member is up to our professional discretion. Not all dogs are fit for social play here. That doesn’t mean they are a “bad dog”, but rather, that they will do better getting individual attention due to factors such as age, health, behaviour, personality, etc.

Are You Able To Administer Medication If My Dog Needs It?

We’re able to provide oral medication to your pet whenever he needs it.

Can My Pet Catch A Disease By Being Around Other Pets?

Your pet can be exposed to diseases regardless of where they are, whether at home, at a dog park, taking a walk in your neighbourhood. However, the risk of contracting a disease is quite low and virtually eliminated when proper vaccinations are administered (as we require). In addition, we maintain very high sanitation standards and we do everything we can to prevent transmittable diseases from occurring in our facilities

What Is Your Minimum Age When Accepting A Dog For Boarding Or Daycare?

As always, our primary concern is the welfare of the dogs in our care. It is generally recommended that puppies get their first round of “adult” shots at 12 weeks. A puppy can be involved in group care once two weeks have passed from the date of their initial vaccinations.

Do You Have A Cancellation Policy?

Yes. We have a cancellation policy. Please see our T&C page for more details.

My Dog Loves People, But Does Not Care For Canine Companionship. Is He Able To Stay At Dogs In Town?

Of course! We have three different private areas that will keep your pup calm and happy. He/she will be under constant supervision all day.

What Will My Dogs' First Day Be Like?

Our service is a pickup/drop-off plus daycare service. Your pup will ride, seat belted in to our van. The vans are custom made for the dogs and gated between the front and back, so your pup can see and become familiar with the other dogs, without being in a confined environment with dogs he/she doesn’t know. We arrive at the facility within 30 minutes of the pick up time. We provide 9 hours of daycare which includes exercise, socialisation, proper hydration, rest and a lot of love. YOUR DOGS ARE NEVER LEFT ALONE OR UNATTENDED!! We load the dogs back into the vans around 4pm and then return them to their homes.

Is Your Daycare Facility Clean?

We pride ourselves on how clean we keep our facility! At the end of each day the entire play area (even the kiddie-pool!) gets cleaned and washed with special enzyme products safe for your dog, humans and the planet! This keeps our facility clean, sanitised and smelling fresh!

Do You Have Aggressive Dogs In Your Daycare Program?

If a dog displays any aggressive traits they will be expelled from the day care program. These include possession aggression, territorial aggression, inter-sex aggression etc. We pride ourselves on having friendly, sociable dogs.

What Happens If My Dog Gets Injured While In Your Care?

We do everything in our power to make sure dogs are injury free while in our care. However, accidents can and do happen. If your dog becomes ill or injured while with us, we will contact you using the emergency information that you have given us, so we can discuss the best option for your dog. In an emergency situation we will take your dog to a veterinary clinic ASAP!

My Dog Was Attacked By A Group Of Dogs At A Daycare Facility (Or A Dog Park). I Would Like To Get Him Socialised Again As He Is Fearful Of Dogs Now. Can You Help?

Yes we can! We have helped many traumatised dogs regain their confidence and social skills through our daycare program. We will work closely with you and your dog, to create a personal program to help rehabilitate them.

Do Dogs Like Music?

We believe so! Studies suggest that calming music has a beneficial effect fordogs. To create more wiggle in the wag, Dogs in Town plays chill music 24/7 to help dogs relax, bark less and have a happy state of being.

Is Dogs In Town Air-Conditioned?

Yes! Our whole facility is fully air-conditioned so you never have to worry about your dog coming back home overheated.