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Bookings

• Please note that all the bookings must be done online. A booking fee is required for all appointments.
• If you experience any difficulties whilst attempting to making a booking, please message us at 0424 273 516 during working hours or contact us here.
• To secure the spot for Grooming appointments we charge $30 deposit. Please note that this is not refundable after confirming your appointment.
• The outstanding amount will be charged in person via EFTPOS, cash or it will be debited from the credit card you used to make a booking.
• For two dogs from the same house you will receive 15% discount for the second dog. Please email us to send you a special link to book this.

Cancellation Policy

• Please note that the cancellations/reschedules with less than 24 hours notice require full payment of your booking.
• Boarding appointments cancelled or rescheduled without the minimum of 7 days notice provided, will also result in full payment of your booking. (unless you present written evidence from a vet during the next 48 hours).

Transport

• Pick Up service operates between 6:45am to 9am (Monday to Friday) or 8am to 9am on Saturday.
• Drop Off service operates between 2pm to 4:30pm or 1pm to 2pm on Saturday.
• Note: If you book *Adventures Only* we will drop off your pup after the Adventure (max 3 hours)
• Pick Up Zones: Alexandria, Mascot, Rosebery, Waterloo, Zetland, Rosebery, Newtown, Erskineville, Darling Point, Redfern, Sydney Park, St Peters, CBD, Surry Hills, Potts Point, Woolloomooloo, Paddington, Darlinghurst, Centennial Park, Glebe, Camperdown, Marrickville, Annandale, Eastern Beaches, Double Bay, Bellevue Hill, Edgecliff, Bondi, Tamarama, Bronte,Vaucluse…
• Please be advised that we cannot guarantee to arrive at specified time. Before booking any transport services please read "Transport Information" on our website.

Account Registration

• To make the future booking easier REGISTER for an account on the confirmation page after scheduling the appointment.

For more information please read our Terms and Conditions