Terms & Conditions
At The Dogs Group PTY (Fitness Dogs / Dogs Backyard / Dogs in Town) we treat all of our clients as though they are family – the health and safety of all our dogs is paramount. We make every effort to ensure that your dog is comfortable, happy and safe during their time with us. Please take the time to read through our terms and conditions before making your booking.
All the booking must be made through our website www.fitnessdogs.com.au / www.dogsintown.com.au
*We won’t accept changes/modifications by text message.
*Fitness Dogs Agreement must be signed up online before you finalise your online booking
*Dogs must have a good temperament and show NO aggression towards other dogs or people.
*All our DogXperiences are only available Monday to Friday from 7:00am to 6:30pm/8am to 4pm Saturday – Sunday 10am to 2pm & Home Boarding Services only.
*Please note that there is limited availability in our programs and we can’t guarantee your booking unless booked well in advance.
*We are not available to respond to messages on social media, phone number after Working Hours. If your dog is on boarding with us we will be during his stay
*Every new dog requires assessment evaluation 48 hour prior to the initial booking.
*Boarding Prices vary depending on size/weight/season of the year.
*Dogs on Boarding need arrange Pick Up/Drop Off after the boarding period with us.
*Large and energetic dogs must go on daily DogAdventure (+ $20). We don’t offer only day care for dogs with high levels of energy.
*Half Daycare is 4 hours program. Late arrival will incur additional charge of $15.
*All our programs requires a C5 vaccine card.
*Puppies must have had their 3rd puppy vaccination to be able to join our programs.
*Your dog must be up to date with their flea and tick prevention.
*Dogs over 6 months of age must be de-sexed.
*Any dogs attending an organised Bday Pawty or Theme Pawty must pay the full day rate.
*We accept last minutes bookings only if we have availability in our programs.
*All the packages are subject to the validity terms offered upon booking.
*Packages are non-refundable/transferable without written evidence from a vet.
*All packages & boarding services must be paid in advance (non refundable).
*For 2 dogs from the same house (same day visit) will receive a 15% discount on the second dog. (Not valid for grooming)
*If you are using Pick Up & Drop Off services please be advised that our Pick Up service operates between 6:45am to 9:00am – Drop o services operate between 2:00pm to 4:30pm Monday to Friday and 8:00 am to 01:00 Saturday depending on the schedule or bookings on the day.
*Please be advised that we cannot guarantee to arrive at specified time, we do suggest having alternative access keys if possible.
*Pick Up Zones: Alexandria, Waterloo, Zetland, Rosebery, Newtown, Erskineville, Chippendale, Darling Point, Redfern, Sydney Park, St. Peters, Surry Hills, Potts Point, Woolloomooloo, Paddington, Darlinghurst, Centennial Park, Glebe, Eastern Beaches, Double bay, Bondi, Tamarama, Bronte, Coogee, Mascot, Annandale, Glebe and Camperdown.
*We will notify 5 minutes before our arrival. Waiting time will be 8 minutes or $15 will be charged if you want us to wait (Applies for Pick Up & Drop Off). Our Pick Up and Drop Off service is subject to availability (We have limited numbers to ensure the safety of those dogs traveling with us).
*Cancelations/reschedules with less than 24 hours notice require full payment of your booking (unless you present written evidence from a vet during the next 48 hours).
*Xmas prices are not included in Standard price list – ask for our Xmas price list.
*Long weekends have an additional + 25%. – It will be surcharged after your booking.
*Sundays and public holidays transport will be surcharged $20 each way.
*Vaccinations and Parasites: All dogs must be vaccinated and wormed in order to attend our service. Proof of vaccination (including a copy of the C5 vaccine card) is required for all clients.Flea and Tick prevention is always recommended to be undertaken at home as part of your regular routine.
*Safety & Welfare: Whilst we do our best to keep dogs calm during grooming, we are aware that it can be stressful for some. To assist us in ensuring the safety and welfare of your pup, please make sure that you inform our team of any of the following:
We accept foster or rescue dogs only under 6 months of age.
*Please note additional cost of $75 per hour will be charged in case of emergency vet visit.
*If your dog has any medical condition, illness or injury which may adversely effect their grooming experience.
*If your dog has had any recent surgery.
*If your dog is under any form of sedation. Should sedation be required it should only be undertaken by a professional.
*Grooming services may be refused or ceased at any point if it is deemed to be a risk to the health and safety of your dog.
*Animal Safety: We love our dogs to have the opportunity to socialise and play whilst they are here. We would request that you notify us before attending if you would prefer your dog to be kept apart from others during their visit. If deemed necessary our staff may seperate or tether dogs for the protection of themselves or others using the service.
Any dog displaying aggression towards other dogs or groomer will be excused from the service and muzzles used if necessary – In the event of such aggression we reserve the right to request an owner to then pick up their dog in a timely fashion.
*Coat Condition: Your dogs comfort is our highest priority. If a dog is found to be heavily matted there may be no other option than to shave the matts out of their coat. Heavy matting does increase the risk of injury to a dogs skin and whilst all care is taken, this may be unavoidable in some severe cases. Heavily matted coats also require extra time to groom and as such may incur extra fees.
*After grooming appointment we will notify 15 minutes before your dog is ready. Waiting time will be 30 minutes or $15 will be charged every extra hour if you want us to wait.
*Emergencies: In the rare case of emergency our first priority is the welfare of your dog. Veterinary treatment will be sought (at your cost) from the nearest available provider. We will make every effort to contact you in this instance The Dogs Group PTY will NOT be held liable for any treatment costs incurred.
*Late Collection fees: Extra fees may apply if your dog is not collected at the arranged time.
*Satisfaction: We aim to please! If for any reason you require revision to any part of our groom we request that you let us know at the completion of the service. Once a dog has left the premises any return visit will be treated as a new appointment and charged accordingly.
*Photographs: We love to take photos of our happy smiling dogs here. Images may be used on social media or for advertising purposes. If for any reason you would prefer your pets image not to be used we ask that you request this at the time of booking.
*Grooming Cancellations: Any cancellation of services must be advised no later than 24 hours in advance. Failure to advise may result in deposit or full service fee being charged.
* Payment: To secure the spot for your appointment we require deposit of $30 paid online through our booking portal.. The outstanding amount must be paid on arrival after groom or by signing terms and conditions you are giving us permission to use your saved credit card to charge the outstanding amount.
Our dog grooming prices are generally based on the size of your pet.
Surcharges may apply for the hair type, length & condition, along with the temperament of your dog (difficult behaviours) etc.
Some dogs with heavy matting & knots close to the skin are very difficult to have clipped without leaving any length left on their coat.
This is due to the discomfort matting causes to your pets. We are left with only one option, that is, to remove the entire coat below these matts. This is not a pleasant experience for your pet.
Matting can cause severe skin irritations that you may be completely unaware of. Matts will remain very damp underneath if the dog becomes wet & not completely drying your dog off after a bath will also add to these problems.
We recommend regular grooming visits and brushing at home to avoid this recurring in the future.
We can discuss an appropriate grooming regime & the correct brushes that will suit your dogs needs.
Additional fees will be added to our grooming prices due to the time it takes to remove these problem areas.
By clicking below you acknowledge that you have read and understood the above terms and conditions and you agree to sign up in our mailing list. If you require clarification of anything please do not hesitate to ask. .
In confirming this booking you have signed and thereby agreed to our legal terms and conditions.
Please ensure that you have familiarised yourself with the T&C document in full.
You assume total liability and responsibility for your dog whilst they are attending any of our services. We will not be held liable for any misadventures resulting from playing, exercising, visiting the grooming salon or at any time whilst in our care. Due to the unpredictable nature of Dogs, The Dog’s Group PTY will not assume any expense incurred for accidents to singular dogs or involving multiple dogs during their visit.
Whilst we do our very best to ensure a safe environment, there is always the possibility that a dog may act out, causing injury to themselves or another animal. Whilst this is a rare occurrence it is important that you are aware that it is a possibility.
If you decide to cancel your appointment after reading the disclosure we will be sorry to see you go but can only accept cancellations within a 6-hour window of the email being sent.
We look forward to taking care of your gorgeous pup!
Our rates reflect the amount of work, care and individual attention that your dog will receive at The Dogs Group Here, your dog will be loved and treated individually. We aim to be the best in the business and we are sure that once you’ve seen our service you’ll completely agree!
This is more than a simple Dog Care Business. There are rules and boundaries in a safe environment ruled by professionalism, respect and love!
This is not a warehouse-style facility where dogs are merely thrown together in a “cage-less” environment. At Dogs in Town we greet and love all kinds of dogs equally, from overly needy, loving dogs to more assertive ones…
Dogs in Town au is a part of The Dog’s Group PTY Ltd licensed and insured business and we strive to provide the best service possible in Sydney.to