FAQ - Frequently asked questions

Payments can be made at The facility after your arrival or online www.dogsintown.com.au

Grooming services require a $30 deposit

It is to exercise and socialise your dog. We also want him to have a real “dog life” experience, in which he or she can express themselves in every way..

You will receive an email/text message around midday to advise whether your dog has passed the assessment. If your dog/s passes their assessment your dog will continue their visit in our Facility and is officially a Dogs in Town Citizen . If they don’t pass their assessment, we will advise you by email and return your dog at the end of the day. If the dog is deemed too dangerous for us to hold until the end of the day, we will contact you and reserve the right to return them home applying extra transport charges

No worries! We can organise a quick meet and greet where you can give us a spare set of keys the day before. Or if you prefer you can advise us of a secret spot and we can open your gate to take your dog with the keys returned there at the time of drop off.

Note: pick up & drop off services will be available from 1.2.2021

No worries! We will be waiting for you at our facility and you are welcome to drop your dog off to us.

We will notify you 15 minutes before we arrive at your house. If you are not there, we can only wait for a maximum of 8 minutes – after this time you will be required to pick up your dog from our facility and it will incur an extra charge of $15 + Extra time

Note: pick up & drop off services will be available from 1.2.2021

Fantastic! You will receive a 15% Discount

We always have a minimum 2 people per 20 dogs at our facility and 4 people in our outdoor activities area. All of our staff are qualified and support each other in our programs offered throughout the day. We also have shop assistants and managers.

we love all dogs and we offer different DogXperiences for all the dogs . For Energetic and Large dogs we recommend our outdoors activities – check this out www.fitnessdogs.com.au /and for small and medium dogs www.dogsintown.com.au

The term “daycare” means that we are providing care for your dog for the day. Playtime is included in that cost, but whether that playtime is social (with other dogs) or one on one, with a staff member is up to our professional discretion. Not all dogs are fit for social play here. That doesn’t mean they are a “bad dog”, but rather, that they will do better getting individual attention due to factors such as age, health, behaviour, personality, etc.

We’re able to provide oral medication to your pet whenever he needs it.

Your pet can be exposed to diseases regardless of where they are, whether at home, at a dog park, taking a walk in your neighbourhood. However, the risk of contracting a disease is quite low and virtually eliminated when proper vaccinations are administered (as we require). In addition, we maintain very high sanitation standards and we do everything we can to prevent transmittable diseases from occurring in our Facilities
As always, our primary concern is the welfare of the dogs in our care. It is generally recommended that puppies get their first round of “adult” shots at 12 weeks. A puppy can be involved in group care once two weeks have passed from the date of their initial vaccinations.

Yes. We have a cancellation policy. Please see our T&C page for more details.

Of course! We have three different private areas that will keep your pup calm and happy. He/she will be under constant supervision all day.
Our service is a pickup/drop-off plus daycare service. Your pup will ride, seat belted in to our van. The vans are custom made for the dogs and gated between the front and back, so your pup can see and become familiar with the other dogs, without being in a confined environment with dogs he/she doesn’t know. We arrive at the facility within 30 minutes of the pick up time. We provide 9 hours of daycare which includes exercise, socialisation, proper hydration, rest and a lot of love. YOUR DOGS ARE NEVER LEFT ALONE OR UNATTENDED!! We load the dogs back into the vans around 4pm and then return them to their homes.

We pride ourselves on how clean we keep our facility! At the end of each day the entire play area (even the kiddie-pool!) gets sprayed down with “Simple Green d Pro-5”, which is used at veterinary clinics. Once rinsed off this keeps our facility clean and safe. The fact that we are an outdoor facility also means odours do not “hang in the air” like they do at indoor daycares.

If a dog displays any aggressive traits they will be expelled from the day care program. These include possession aggression, territorial aggression, inter-sex aggression etc.

We pride ourselves on having friendly, sociable dogs.

We do everything in our power to make sure dogs are injury free while in our care. However, accidents can and do happen. If your dog becomes ill or injured while with us, we will contact you using the emergency information that you have given us, so we can discuss the best option for your dog. In an emergency situation we will take your dog to a veterinary clinic ASAP!

Yes we can! We have helped many traumatised dogs regain their confidence and social skills through our daycare program. We will work closely with you and your dog, to create a personal program to help rehabilitate them.

We believe so! Studies suggest that calming music has a beneficial effect fordogs. To create more wiggle in the wag, Dogs in Town plays chill music 24/7 to help dogs relax, bark less and have a happy state of being.